Terms & Policies

 

 

1. Definitions

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2. Amendments

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3. Privacy Policy 

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4. Cookies

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5. Indemnity

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6. TRE® Bookings & Payments

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7. Secure Online Payments

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8. Promotion Terms & Conditions

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9. Delivery Policy

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10. Security

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11. General

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12. Contact

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 Eneegma Unlocked (Pty) Ltd provides wellness and digital services, as well as products.

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The following Terms are a legal and binding document, applicable to all products and/or services provided by Eneegma Unlocked (Pty) Ltd t/a Eneegma, for and on behalf of any Client(s) who have duly accepted Eneegma’s quotation(s) for any such products and/or services, and therefore authorised Eneegma to render the aforementioned products and deliver said services.

 

Please read our Terms below that govern the use of our website, how we deliver our services to clients and how we treat the information you have supplied to us. We take your privacy very seriously, and we never sell lists or email addresses. Please note that our abridged Terms will be provided in our client estimates/invoices. If you have any questions or comments, or if you want to update, delete, or change any Personal Information we hold, or you have a concern about the way in which we have handled any privacy matter please contact us by email at hello@eneegmaunlocked.com.

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1. Definitions

 

We’ll begin by getting a few definitions out of the way that should help you understand this policy. When we say “we,” “us,” "The Company”, “Eneegma”, or “EU” we’re referring to Eneegma Unlocked (Pty) Ltd, a South African privately-owned company.

 

When we mention "Client", “You” or “User" or "Prospective Client" we’re referring to the person or entity, obtaining services or products from Eneegma, or any party acting on Eneegma’s behalf with whom the Company contracts.

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​2. Amendments

 

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website. When using the Eneegma sites or services you are subject to any posted policies or rules applicable to services you use through the sites.

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3. Privacy Policy 

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This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fulfill your order or deliver our services to you. We will not sell or redistribute your information to anyone.

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Financial transactions relating to our website and services are handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

 

In addition to the specific disclosures of personal data set out in this Section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

 

Links to Third-Party Sites:

 

Our sites include links to other websites, whose privacy practices may be different from Eneegma’s practices. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to read carefully the privacy policy of any website you visit.

 

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4. Cookies

 

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

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We use cookies for the following purposes:

 

• Authentication - we use cookies to identify you when you visit our website and as you navigate our website.

 

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you may not be able to use all the features on our website.

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5. Indemnity

 

You will indemnify and hold us (and our officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this Agreement, or your violation of any law or the rights of a third party.

 

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6. TRE® Bookings & Payments

 

Please note that once we have confirmed the availability of your preferred appointment/session time slot via email, your payment will secure your booking - first come, first served, thank you.

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​a) TRE® Cancellation Clause:

 

You agree to give a minimum of 24 hours (1 full weekday) cancellation notice if a TRE® session, class or event booking is to be cancelled or changed. Failure to do so will result in full payment of the missed session. Late arrival will result in reduction of TRE® session, class or workshop time while the full fee will apply.

 

b) No cash refund policy. A credit note will be provided to the client in the event of a TRE® session or class cancellation within the 24 hour (1 full weekday) notice period.

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Eneegma reserves the right to cancel an event, session or class due to low enrollment, inclement weather or other circumstances or reasons beyond our control which would make the event non-viable. If Eneegma cancels an event or session, we will do everything we reasonably can to let you know and registrants will be offered a full refund. Should circumstances arise that result in the postponement of an event, registrants will have the option to either receive a full refund or transfer registration to the same event at the new, future date.

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c) TRE® Confidentiality Clause:

 

Everything discussed within the confines of the time of work together during your session or class shall remain confidential and shall not be divulged to any third party by your TRE® facilitator/provider. If participating in group work, no identifying material to be divulged outside of the group. 

 

d) TRE® Indemnity:

 

You undertake each TRE® session or event of your own accord and accordingly indemnify the TRE® facilitator or provider from any harm, loss or damages of any nature, whether bodily harm, trauma or any other damages to you or your property resulting from the treatment/session, whether directly or indirectly.

 

e) Teaching TRE® Exercises:

 

Unless you are a Certified TRE® Provider, you acknowledge and accept that you are NOT qualified to lead others through TRE® Exercises and that you will only use them for yourself.

 

f)  Please Bring the Following to Your TRE® Session/Class:

 

• Dress in comfortable clothes you would normally wear to the gym or a yoga class, that you can easily move and comfortably stretch in. Dress in layers as your temperature may fluctuate during the TRE® session.

• An exercise or yoga mat, a pillow or cushion, a pair of socks and a blanket.  

• Keep a glass or bottle of water close by to stay hydrated after the class.

• Please complete and email your TRE® Medical Form to hello@eneegmaunlocked.com, or complete it online, prior to your first TRE® session, class or workshop. 

• If you're new to TRE®, check out our Beginner's Guide for a comprehensive introduction.

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g) The Time Zone for all sessions and events is South African Standard Time (SAST). Please have a strong internet connection for all online TRE® sessions and events.

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h) It's highly recommended that you be in a quiet and private space or room so you can focus on the activities and information shared during all online TRE® sessions and events.

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i) People under the age of 18 must have parental permission and be accompanied by a parent or legal guardian to attend TRE® sessions and events.

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j) In the event that the internet connection is disrupted during an online session, a re-connection will be attempted. If a connection cannot be made within 5 minutes, we will reschedule the session or class for a later time. We will email details regarding the scheduled change to the client. Please have our contact number (+27 60 902 4721) on hand for communication in case of any connection challenges.

 

k) Venue Disclaimer:

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The Studio in Milnerton where some of our TRE® classes and sessions are being hosted has passive security cameras on the property. This is to inform and assure you that this camera footage is used for security purposes only. The footage is not a live-feed and has no sound recording. None of The Studio or security staff have access to the footage. The footage can only be reviewed by an authorised person for investigative purposes focused on the date and time-frame of a specific incident where an insurance claim, such as damage to property or an emergency has occurred. 

 

Unfortunately the cameras on the property must be kept on for insurance purposes as well as safety reasons. We completely understand that the atmosphere of safety and privacy is important and believe it to be important to disclose this to you. We want to reassure you that this security system produces only video and no sound, and the live feed is never on display anywhere on or offsite. The only time any footage will be pulled up is in the event of an incident. Please view or download The Studio Security Disclaimer, for more information.

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Every person attending a TRE® session, workshop or class at CityROCK has to complete the CityROCK waiver on the iPads at Front Desk or directly online - required only once a year; so please come in 10 - 15 minutes before your first session, so that you still have a full hour for your in-studio session. If you are a first time visitor at CityROCK, please bring your government-issued ID or Drivers Licence for verification. Attendees may not climb or use the gym after the TRE® session/workshop/class has been completed, a normal day pass will apply to non-members. 

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7. Secure Online Payments with Snapscan

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We are thrilled to introduce a convenient and secure way for you to pay for your sessions online.

 

The new SnapLink (a Snapscan payment app), enclosed with your invoice, offers three flexible payment options for both South African and International clients:

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• Pay with SnapScan: For SnapScan users, completing payments is a breeze with this user-friendly app. It's a quick and secure way to settle your invoices effortlessly.

• Pay with Card (Visa, Mastercard & Diners Club): We now accept card payments from Visa, Mastercard, and Diners Club, making it easier than ever to complete your transactions securely.

• Pay with Bank (iEFT): South African clients can take advantage of our iEFT (Immediate Electronic Funds Transfer) option, allowing you to transfer funds directly from your South African bank account.

 

Please note that the iEFT option is exclusively available to South African bank account holders. Making direct EFT bank payments from any South African bank account without using the SnapLink is also available.

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With SnapLink, your payments are in safe hands, and the process is designed to be hassle-free. We are committed to providing you with convenient options that suit your needs.

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8. Promotion Terms and Conditions

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a) These are the terms and conditions which apply to any competition, prize draw or service or product promotion which we or our promotion partners may run, whether on our website or their websites, social media platforms, on-air or otherwise (' Promotion').

 

b) By entering a Promotion or using a Promo Code you agree to be bound by these terms and conditions along with any other Specific Rules which relate to a Promotion. Specific Rules might include entry instructions and any other specific details, rules or conditions relating to a particular Promotion, and might be published on our or our promotion partners' website, social media platforms, or may be found in any other media which features a Promotion. The Specific Rules will usually (but may not always) refer to these terms and conditions.

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c) In these terms and conditions, 'we', ' us', 'our' and 'Promoter ' refers to Eneegma Unlocked (Pty) Ltd. Our 'promotion partners' are third parties who operate promotions with us or on our behalf - they will be named in the Specific Rules, where applicable.

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d) Each Promotion will start immediately (i.e. as soon as it is first promoted), unless a later start date/time is specified. The closing date/time for a Promotion will be made clear in the Specific Rules or the relevant promotional materials. All times will be based on South African Standard Time and dates.

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e) Entering a Promotion: all Promotions for in-studio or physical-venue-based sessions, classes and retreats are only open to individuals who are able to physically attend these sessions, classes and retreats within the specified event dates and times. 

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f) All promotions are only open to individuals that are 18 years of age or older. If a session or event is open to attendance by minors, each child must be accompanied by their parent(s) or legal guardian(s).

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h) In any event, our employees, agencies, freelancers, contractors (and those of any of our promotion partners, associated companies or prize providers) and their immediate family members or households (whether related or not), and anyone else professionally involved with the relevant Promotion, are excluded from entering and winning a competition or promotion ('Excluded Individual(s)').

 

i) You may only make a maximum of one entry into each Promotion or Competition (unless the Specific Rules for a particular Promotion expressly set a higher maximum number of entries for that Promotion). For example, if you have benefited from a Promo Code for a specific session, class, service or product where we have offered a promotional discount - then you may not use a different Promo Code to get a discount for the same service or product over the duration of that promotion, unless otherwise specified.

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j) To enter, follow the entry process for the relevant Promotion, which will usually be explained in the Specific Rules and/or promotional materials or announcements provided. In the case of using a Promo Code for a TRE® session, class or event, please type the Promo Code in the relevant section of the booking form on our website.

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k) There is no charge to enter a Promotion or Competition. However, if entry is made via text message or telephone call, your network provider will usually charge according to their standard rate or deduct it from your allowance. If entry is made by text message, be sure to use the correct shortcode; be aware that shortcodes change from Promotion to Promotion. In all cases, please check with your service provider for more details. If you are not the bill payer, you must obtain the bill payer's permission before entering.

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l) All services, products, sessions, retreats and events paid for using a Promo Code are not refundable.

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9. Delivery Policy

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Digital Goods Download:

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Upon receipt of your order, you will either be prompted to begin your download immediately or you will receive an e-mail from us with instructions to complete your download. If you are prompted to begin your download immediately, your completion of the download will constitute delivery to you of the item(s) you purchased.

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If you receive an e-mail from us with instructions to complete your download, the receipt by you of the e-mail will constitute delivery by us to you of the item(s) you purchased.

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In case you are unable to download the item(s) you purchase or you do not receive an e-mail from us with instructions to complete your download, you must contact us within 5 days from the date of your order. If you do not contact us within 5 days from the date of your order, the item(s) you purchased will be considered received, downloaded and delivered to you.

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Delivery for Tangible Goods:

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All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments.

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Additional Taxes and Charges:

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Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all shipping costs and taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.

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Return and Exchange Policy:

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In regard to our physical products, we do not refund any purchases based on buyer's remorse or incorrect sizes, as many of our products are custom made. If you are not 100% satisfied with your purchase because it was damaged in transit, we will replace the damaged item. You may return the damaged item within 5 days from the purchase date. Returned products must be in the original box and/or packaging, with the relevant receipt.

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10.  Security

 

• Eneegma will not be held liable for any viruses, hacking, malicious content or any Security breaches pertaining to any third-party applications or to the Client’s website or computer.

• Eneegma’s Hosting service provider may at any time suspend a domain should any viruses or malicious content be exposed through hacking or security breaches to any third-party application or website.

• When you have created your user account on the Eneegma website, you should change your password. You are responsible for maintaining the confidentiality of the password and access to your account. You are fully responsible for all activities that occur under your password or account.

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11.  General

 

• Please note that our TRE® facilitation services are offered in-person and online. If any in-person or face-to-face TRE® sessions have been pre-arranged to take place in a different location from the allocated studio(s), then all travel and accommodation costs undertaken on behalf of a Client will be for the Client's account. 

• Credit to the rightful owners for all pictures/information/media used on this site.

• Eneegma reserves the right to make changes to these Terms and Policies at any time without prior consent of any or all of their Clients, employees, independent contractors, affiliates, agents, agencies or any other third-party agreements.

• These Terms and Policies are legally binding in accordance with the publishing date hereof, as incorporated on Eneegma’s own website

• In the event of any bona fide dispute or difference arising between the parties in connection with the Contract (excluding any dispute relating to non-payment of the Charges, for whatever reason), the parties shall attempt to resolve such dispute or difference in good faith or by mediation. It is the responsibility of the Client to inform the Company immediately of any issue that may lead to a dispute (including but not limited to quality, service, cost, deadline), without such information, no disputes will be entered into. Any controversy or claim arising out of or relating to these Terms, the formation of this Agreement or the breach of this Agreement, including any claim based upon an alleged tort, shall be governed by the substantive laws of the Republic of South Africa.

 

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12.  Contact

 

The above terms and conditions that you accept, apply between you and Eneegma Unlocked (Pty) Ltd, registered in South Africa:  2013 / 039768 / 07. This website is owned and operated by Eneegma.

 

You may contact us:

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1. By email, using hello@eneegmaunlocked.com

2. Through our contact number +27 60 902 4721

3. By post, to the postal address given below:

      36 Filly, The Stableyard, Grand National Boulevard, Milnerton, 7441, Cape Town, The Western Cape, South Africa